Building trust seems like such a simple concept, yet it is so complex and difficult to establish. We spend our whole lives learning how to trust, who to trust, when to trust... and the amazing thing is... no matter who we decide to extend trust to... whether it be personally or professionally... it can be destroyed in a matter of seconds.
There are so many words and phrases that I highlighted in this chapter that capture the overwhelming complexity surrounding the topic of trust: vulnerable, sensitive, time, energy, commitment, say, do, communicate, identify, validate, safety, knowledge, skills, dispositions, emotions in check, proactive versus reactive, reflective, well-being, family, friends, health, interrelated, interdependent, respecting, honesty, caring, valuing, privacy, betrayal, perceive, transparent, tactful, protected, supported, confidential, transformation, confidence, nurtured, suspicion, on guard, think, listen, positive, apologize.
Leaders are pioneers for trust in any workplace. The above words summarize the many realms of trust that leaders need to be aware of when trying to establish an environment of caring and consistency. Of course, they must model the kind of trust they seek from others. They must also refrain from complaining, gossiping, and breaking confidentiality. I think those are the most common culprits that are responsible for the breakdown in trust in any relationship or community in today's society.
I have a sense that you build trust in the way that you are careful in your use of words to convey ideas in the appropriate manner. You truly do have a gift of expression!
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